Terms

ORDER TIMELINE    
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I handcraft all products within 2-6 weeks, depending on where I am in the waxing/casting process.
Oftentimes, orders process faster than that but I can’t guarantee a faster processing time.

HANDMADE DISCLAIMER
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If you are ordering a Custom Piece from my One of a Kind Catalog, I make it again in wax from the same picture you are viewing.  So it may vary slightly from the original picture.  Remember, each piece is made by hand in wax, I do not use molds and mass produce the same piece over and over.

Care for your new product(s) by:

Sterling Silver Pieces should not be worn in the Pool or Hot tub.  The chemicals could turn them black.  (They can be polished back to new if you do this however.)  Wear gloves or remove jewelry when using harsh chemicals to avoid damage.
Use a soft bristled toothbrush to clean underneath the stones to remove dirt and lotions with a mild soap.  Dry the pieces thoroughly to avoid skin irritation.

Custom orders
I always love creating new pieces.  I can use your stone or mine. I do not guarantee your stone against chipping or breaking when setting for reimbursing or paying to replace it.  It’s rare, but can happen. 
Please visit my Custom Orders Page to see how to get your special one of a kind and get a quote.

SHIPPING
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I generally ship via USPS Priority Mail. FREE Shipping to the US.

International shipping
I happily support and love our international customers.
Please Contact me for Shipping Prices and I will apply it to the piece you wish to purchase.

Denim and Diamonds Jewelry is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
It is very important that you are happy with your purchase.  Please contact me and we will discuss the best way to make you happy, either with a refund or exchange.  Jewelry must be in it’s original condition as you received it and in original jewelry box.  I Will access a Cleaning/ Re-listing fee of $25.  RESIZED RINGS ARE NOT REFUNDABLE.  You are responsible for the return shipping unless we discuss other options.  I want every customer to be completely satisfied with their purchase and will do everything to make that come true.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at denanddia@gmail.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, please contact me at denanddia@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.